Engineers usually dislike talking about KPIs and stats, you hardly see any useful ones
Managers mostly want to talk about just stats and KPIs, and feel they are all valuable..
IMHO KPIs & stats are required to take decisions based on objective data, so they are needed
However understanding that stats don’t give you the whole story is vital
To engineers I say: better you come up with a stat, or someone with no clue of what you do will come up with one
To management I say, use KPIs & stats, but do factor in qualitative measures and listen to your engineers, not everything can fit on a spreadsheet.
#RSQ #RedefiningSoftwareQuality #KPIs #Transformation