Engineers usually dislike talking about KPIs and stats, you hardly see any useful ones

Managers mostly want to talk about just stats and KPIs, and feel they are all valuable..

IMHO KPIs & stats are required to take decisions based on objective data, so they are needed

However understanding that stats don’t give you the whole story is vital

To engineers I say: better you come up with a stat, or someone with no clue of what you do will come up with one

To management I say, use KPIs & stats, but do factor in qualitative measures and listen to your engineers, not everything can fit on a spreadsheet.

#RSQ #RedefiningSoftwareQuality #KPIs #Transformation