I’ve been reading about psychological safety for while, particularly, how you implement it in a team.
Imagine my luck, had the opportunity to ask that question from @Jez Humber in a workshop..
What I understood mainly was: The leader’s behavior builds or destroys it.
If the leader punishes people for failing or calling out what they feel is wrong, then no matter what, the culture goes down the drain
As an example, he talked about Etsy where a person on the team broke production deployment while following the process, the person was given an ‘award’ for highlighting the problem instead of being penalized.
Link to post here:
If you want your team to perform, build psychological safety.
To build that, the leaders must be seen as supportive to failures, whistleblowers, people who highlight problems instead of shooting the messenger.
#RSQ #PsychologicalSafety #leadership #HighPerformingTeams