Testing synergies across the customer journey
A major lacking in large software enterprises is:
Lack of a holistic test strategy across the customer journey
Scrum teams are mostly thinking within their small box,
Worried about getting just the next story out the door, and I don’t blame them. That’s what they are judged on.
But to stitch all that together and build synergies between teams should be a prime objective of testers
The customer does not care about what happened with one story
The customer deals with the complete end product, which is a conglomerate of multiple products with many stories
Let’s not be penny wise pound foolish and ignore investing in the big picture.
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